FIND THE ANSWERS TO YOUR QUESTIONS
FAQ
Do you want to know how the RFQ24.com service model works? You can take a look at frequently asked questions here.
You didn’t find the answer to your question? We’ll be happy to help via the chat function.
GENERAL
RFQ24.com is operated by INNOcomposites GmbH, therefore INNOcomposites is your only contract partner.
If you would like more information, contact us at any time by calling +43 5552 93084 or at office@rfq24.com.
Yes, you can create both a supplier and a customer account. If you register with both portals, please use a different email address for each. If you only have one email address, please contact our support team.
You can register with us at any time. As soon as a suitable project is available, we will send you our enquiry.
Yes, we pass on the project-relevant data to selected, exclusive partners who have signed a non-disclosure agreement. We guarantee that your data is handled sensitively and securely.
The protection of sensitive data is important to us and therefore a top priority. This is why we exclusively work on the basis of strict confidentiality agreements. In the case of a breach of contract, we impose suitable penalties. RFQ24 always acts on your behalf as the single contracting party.
Composites in the following processes:
◊ Autoclave process (prepreg process)
◊ Pressing
◊ Infusion
◊ RTM
◊ Pull-winding / pultrusion
◊ Wet lay-up
REGISTRATION
You can register in three easy steps and start your project immediately. Naturally, registration in our portals is free.
- Register:
Simply click “Registration” or “Start project”, fill in the form, and submit. - Get your access data:
After we have checked your registration, we send you your access data by email. - Complete your profile:
Now click “Login” at the top right to log in. As soon as you have completed your profile, you can access all functions and start your project.
We prioritize the highest quality standards, so we carefully check all our suppliers. The application process consists of the following four steps.
- Write to us
If you’d like to become a partner, simply mail us at office@rfq24.com or call us under +43 5552 93084. We will explain our requirements to you. - Company check
Then we check your company to see if it meets all our criteria. - Make an appointment
Next, we arrange an appointment to get to know you. At this meeting, you can present your production operations, expertise, and team. - Receive your access data
If the meeting is a success, we send you your access data for our supplier portal and you become a member of our partner network.
We check the following factors:
◊ Qualifications (certificates)
◊ Production locations
◊ Range of services
◊ Technologies
◊ Equipment
◊ Quality management systems
We take sufficient time to ensure we build a high-calibre partner network. Please be patient while we check all the factors. As a rule, it takes about one week before you hear from us
Naturally, you can also create several users. Simply contact your customer support manager by email or via the chat function on the portal and we will be happy to create several users for one account.
Maybe the email has landed in your spam folder? Or was there a typo in your email address? If neither of these reasons apply, please contact our support team.
Before you can become a member of our partner network, we first have to accredit you as a supplier. Cooperation in our network depends on various criteria.
To switch between accounts, you first need to log out of the active account and log in again to the account you want.
If you no longer wish to continue your account with us and want to cancel it, send your customer support manager a short email, or use the chat function on the portal to inform us. We will then delete your account.
INQUIRIES / OFFERS
For an offer, we need certain information which we request when you register an account. Therefore, you can only receive enquiries if you have a customer account.
You receive your offer in four short, easy steps:
- Register free in our customer portal.
- Complete the account and project data, then submit your enquiry.
- We examine your enquiry and, if we have any questions, we contact you immediately.
- You receive a suitable offer.
Relevant project data is all information necessary for optimal implementation of your component requirements. Please describe your criteria and requirements in your enquiry. Your description can also include drawings and 3D models, which you can upload directly to the project. You can find information about the permitted formats here.
For each enquiry, you will receive one offer which meets all the criteria and requirements in your enquiry.
You can expect our offer after 3 days on average. If we have any questions, it can take a little longer until we have cleared up all the details. When you submit an enquiry, you can always specify the date by which you want to receive an offer. We will try to meet this date.
Under “Start new project”, you can input all the relevant project data we need for product manufacturing and submission of an offer. Then you will receive a suitable offer for your enquiry.
After the draft is saved, a project number is automatically generated. The next time you open the project, you can submit it.
This means we are still in the checking phase or searching for the ideal manufacturing method. Naturally, we will keep you informed. If you have any questions in the meantime, you can at any time contact our support team or your dedicated personal contact.
After you have accepted an offer by issuing an order or sending us a message, you will receive an order confirmation from us by email, or the order confirmation will pop up directly on your dashboard. Now production can go ahead and you will receive your delivery on the agreed date.
If you have extra requirements for your assembly, simply let us know in the description.
For example:
a. Metal or 3D-printed parts
b. Surface treatment
c. Assembly (screws, joints, gluing,…)
d. Packaging tailored to your requirements
COMPONENTS / EQUIPMENT
For holistic product development – from initial product development and prototyping to small and large series production – we work with selected partners that offer various manufacturing processes which are suitable for your preferred material.
We work exclusively with ISO9001-certified companies. Additionally, we check every certification of new suppliers with the relevant accreditation bodies. We perform quality assurance measures directly at RFQ24 as part of the final checking of the components.
We offer holistic product development, therefore we’re also happy to source additional equipment such as packaging or other extra attachment parts.
